WR has launched a new program allowing riders to provide a rating and comments about toilets at their stations.
The Western Railway (WR) in India has rolled out a new QR code feedback program. The goal is to make it possible for riders to scan the quick response codes to rate the toilet hygiene in the WR stations.
The QR codes have been introduced in seventeen of the WR stations under its jurisdiction.
A senior official from the WR explained that this allows riders to take part in ensuring that they will have a positive and hygienic trip.
“On the occasion of World Toilet Day yesterday, we tied up with urban technology firm Gaia to provide a smart feedback system to track and monitor the cleanliness of toilets across 17 stations of our Mumbai Division,” said the official.
To use the QR code feedback feature, the riders simply need to use their smartphone to scan the barcodes. They are then automatically redirected to a site that allows them to enter their comments and ratings. The WR staff can then act on the feedback they receive and watch for trends in cleanliness issues.
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The QR code feedback is meant to be a fast and easy way for riders to connect with the maintenance staff.
The program is called the Smart Feedback System. The hope is that the riders and station staff will use it as a way to communicate with each other to make certain the lavatories remain clean. The official hopes that the QR codes will make upkeep easier and more efficient. Furthermore, while passengers will be more satisfied with the stations, problem trends can be spotted and action can be taken to break bad habits.
Maintenance contractors who are found to be continually errant and who don’t correct problems that have been identified – particularly those that occur regularly – may be at risk of being fined or even blacklisted.
The stations participating in the QR code feedback program are: “Churchgate, Marine Lines, Charni Road, Grant Road, Lower Parel, Elphinstone Road (Prabhadevi), Dadar, Matunga Road, Mahim, Bandra, Goregaon, Andheri, Kandivali, Borivali, Dahisar, Bhayander and Nallasopara,” said Ravinder Bhakar, chief spokesperson for the WR.