AI chatbot at Wendy’s to run the drive-thru orders

AI chatbot - Image of Wendy's restaurant

The company is testing the technology as a replacement for its human employees in this position. Wendy’s Co. has become the latest company testing AI chatbot technology as an opportunity to replace human workers. The testing will begin in June and will be used to take customer orders from the drive-thru. Wendy’s is not the first fast food chain to use an AI chatbot to complete tasks currently done by human employees. In this instance, the company is using a system powered by Google Cloud’s AI software. It is designed…

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