Mobile and online payment alternatives… Americans spent more than $2.25 billion online on the two shopping days known as Black Friday and Cyber Monday alone, according to ComScore. The market analysis company also found Americans spent $43.2 billion total online in Q2 2012. These numbers were music to the cyber-ears of electronic payment processor Paypal, one of the more popular payment processors on the web. But there are many people out there who simply dislike Paypal because of its success, its policies, or both. Thankfully there are several alternatives merchants and…
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Satmetrix Net Promoter Benchmark Study identifies online businesses with best customer loyalty
The Satmetrix software company and top customer experience program company from the Net Promoter has now issued its 2012 Net Promoter Industry Benchmark reports that examined 22 different industry sectors including online businesses. Over 200 brands were rated by more than 30,000 consumers in the United States. Among those that stood out as superior to their competition were Apple and Amazon.com. The report was based on the results of this survey, which included the participation of individuals across the country in terms of their experiences with the brands that they…
Read MoreReport shows iOS devices lead UK mobile shopping online
A report produced by a commerce website designing and building company, BaseKit, has shown that though iPhone and iPad owners are those that are most likely to make a purchase using their mobile devices, very few people in the country actually shop on their tablets, and an even smaller number do so from smartphones. In fact, the report showed that among tablet owning Brits, only 4 percent shop from the device, and that number is even lower for those who own smartphones. BaseKit’s response to this data was to say…
Read MoreResearch shows mobile email has greater influence than apps and ads
ExactTarget has released the results of its research from June 2011, which indicated that mobile emails are currently the most powerful way to encourage consumers to pursue shopping activities. As mobile phones rapidly rise in their importance to online commerce, many efforts have been taken to try to market to smartphone users and to understand which methods are most effective among the many techniques that are being newly attempted. The ExactTarget study discovered that in the United States, 56 percent of smartphone owners had made a purchase as a result…
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