Consumers are using their mobile wallet more, but prefer plastic

Mobile wallet - debit card payment

While shoppers may be increasingly using their phones to pay, their cards are still a preferred method. Consumers have been using mobile wallet transactions to an increasing extent, but even among those who have been using their phones to pay, many still prefer using a debit or credit card, according to the results of a recent JD Power report. The report was based on a survey of 3,588 retail bank customers across the United States. The mobile wallet survey was conducted between the first quarter of 2021 and the third…

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