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Mobile technology and social media gives insurance customers improved options and customer service

04/04/201204/14/2014 Jennifer Goula

According to PwC’s recent report “Top Issues: The Insurance Industry in 2012” while last year was the year of retrenchment, this year is going to be the year of the consumer, with a significant focus on improvements to the customer experience including efforts made using mobile technology and social media. The insurance news report stated that companies are using these techniques, in order to make themselves more appealing to customers and have themselves stand out from their competitors in order to broaden their share of the global market. It indicated…

New 1st Guard iPhone claims app powered by Pitney Bowes

03/31/2012 Jorge Gonzalez

1st Guard, an insurance company with a specialty for owner/operator truck and fleet coverage, has announced its latest insurance news as the adoption of Pitney Bowes Software, which is a geo-locational software solution that will allow the company streamline its operations and offer superior claims and customer service. According to the vendor statement for 1st Guard, these goals will be met through the insurance company’s TRUCKER1 app, which will allow the drivers toobtain access to their coverage data so that when a claim needs to be made, they will be…

Whitepaper analyzes use of mobile solutions for cost and risk control by insurance sector

11/19/201111/18/2011 John Montgallo

Frost & Sullivan has released a whitepaper called “Using Mobile Solutions to Improve Insurance Sector Performance”, which looked into the way the insurance sector uses mobile solutions to help to control their risk and costs, while boosting their revenue. American insurers are still struggling with the uncertain future ahead of them. As significant changes to regulations continue to come into effect while standing on the foundation of an economy that has not yet recovered, increasing demands from consumers persist. This complex atmosphere of challenges can make the situation quite trying…