Empirix survey indicates that companies are ill prepared to meet consumer shopping demands

Mobile Commerce

Empirix Inc. has released their latest survey results, which were commissioned by the Customer Experience Foundation, in order to obtain a closer look at mobile shopping in the United States, the United Kingdom, Germany, and France. Empirix is a leader in the service quality assurance solutions market for management of end-to-end comprehensive customer experiences in terms of IP-based communication and mobile broadband systems. The survey determined that though consumers are ready to buy products and services on a regular basis, within the next 36 months, through the use of their…

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