A recent study showed that 28 percent of US patients would like to pay digitally or by app.
According to the results of a recently conducted payments study, 28 percent of US patients would like to be able to make medical payments using mobile wallets or digital transactions.
One of the biggest points of friction patients suffer in accessing medical care is in making payments.
Certainly, the cost of care is a heavier burden, but the transaction methods available can also add substantial friction to a patient’s ability to conveniently make the necessary payments for accessing medical care.
According to the survey results of a collaborative study between PYMNTS and Experian Health, 18 percent of surveyed patients in the United States said that transaction methods was an important difficulty. This was based on the responses of 2,333 adults. In fact, it was the second biggest point of friction. They struggle with viewing their invoices, establishing the necessary payment plans, and then completing the transactions. Among the respondents, 16 percent called that an important pain point.
Patients would like to be able to use mobile wallets and digital payments to pay for medical care.
According to the survey results, the largest number of patients would like to be able to use cards to pay for their medical care. Among them, 27 percent said that they would use a credit card if their most recent healthcare payments had allowed them to choose that method. Another 23 percent said that they would have liked to use their debit card.
That said, 28 percent said that they would have liked to be able to use a digital payment or smartphone app (mobile wallets) to be able to pay their providers if the options were available. Among them, 16 percent said that they would want to use PayPal, 4 percent would want to use Google Pay, 4 percent would want to use Google Pay, 3 percent wanted to use Apple Pay, and 1 percent identified another digital payment app.
Of the respondents, only 8 percent had ever used mobile wallets or digital payments to pay their healthcare providers.