A recent study has shown that most consumers have required help in using an app but very few use the device to get it. A recent study conducted by Contact Solutions has revealed that the majority of shoppers in the United States have required assistance when using an m-commerce app, but only a small fraction of them actually used that device in order to obtain the help that they needed. A massive 81 percent of shoppers have found themselves unable to use a mobile commerce application without help. Among those…
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