An importer of the electronics giant’s products in Israel, Scailex Corp, has announced that it has experienced these issues.
A company called Scailex Corp, which is located in Israel and imports Samsung products, has recently revealed that it has been going through a problems that are related to the batteries of the Samsung Galaxy S4 smartphone.
Scailex stated that the batteries in the smartphone were malfunctioning, following a local media report.
The company made the announcement about the Samsung Galaxy S4 as a result of a request from the Israel Securities Authority, after a local media release had stated that the batteries were not functioning properly. That report was made within the top selling newspaper in Israel, Yedioth Ahronoth. It said that there had been malfunctions in thousands of the smartphone’s batteries in Israel in the form of a swelling of these power sources. In the case of at least 20 of them, the batteries had burst into flames.
Scailex went on to release further details about the story relating to the Samsung Galaxy S4 batteries.
According to a statement that Scailex made to the Tel Aviv Stock Exchange, “Starting in the third quarter of 2013, we began to receive indications of problems.” It went on to say that “The company was in constant and intensive contact with Samsung on the issue of these problems, and in February 2014 started an independent examination.” It stated that there was an ongoing investigation underway.
While Scailex didn’t specifically identify the issues that it had identified, it did provide Samsung with the data that it had collected with a request that the electronics giant would provide it with clarifications in return.
The technology news statement that was made by Scailex said that the response that they did receive from Samsung was that the battery “operates according to the highest quality and safety standards.” It said that there had been external testing that suggested that this problem would not cause the batteries to be unsafe for users, but that the electronics company was already working with local mobile operators regarding this Samsung Galaxy S4 issue.
I’m on my third S4 (warranty replacements). The most recent problem was that the battery wouldn’t charge unless the phone was off. The woman at the carrier’s store said many S4s are having charging problems, but there’s no single cause they can isolate and fix. I kept the battery out of my old phone, and it works fine in my new one.