August 12th, 2012 | Add a Comment
Narian Technologies pioneering the field of NFC Paging
NFC technology has long been restricted to the industries of mobile commerce and marketing. The technology has excelled in these fields, showing its penchant for interactivity. Narian Technologies, a pioneer in NFC technology, believes that it could be used for much more than commerce and marketing, however. The company has begun working on a service it calls NFC Paging, which is being billed as the next generation of customer service. Narian notes that thousands of consumers have already made use of NFC Paging and that the majority of them have enjoyed their experience.
NFC Paging could solve some of the problems facing customer service
NFC Paging utilizes NFC tags, which can be affixed to nearly any surface. These tags have been used in restaurants and other such venues in various parts of the world. When the tags are activated by consumers, a page is sent to employees working at the venue. These employees then utilize their NFC-enabled bade or mobile device to “check in” and show that they have reached the consumer quickly. Narian Technologies believes that NFC Paging could address a significant issue in the customer service realm.
Trillions of dollars lost due to poor customer service
According to the company, approximately 1 hour of time is lost per day by consumers waiting for service. Poor customer service could translate into financial loses as high as $2 trillion every year in some industries. NFC Paging may solve some customer service problems as it would give consumers a way to engage employees more directly. The method would also allow companies to keep track of their customer service more effectively.
Narian to offer NFC Paging services for free to select companies
Narian is offering NFC Paging services for free to the first 500 retail companies and restaurants that sign up for the technology. The company notes that installation of its NFC Paging system is quick and simple and it will provide all the necessary equipment for the system to run smoothly.
- Narian Technologies to launch online SDK for the development of NFC applications
- Connecthings expects to see the end of QR codes to come at the hands of NFC tags
- NFC technology expected to have major impact in mobile marketing
- NFC and QR codes to help mobile marketing grow to new heights
- NFC-enabled cards go live at University of San Francisco
Written by Sam Lambert
Filed under: Commercial, Featured News, Near Field Communications, Technology News, Trends · Tags: customer service, customer service issues, narian technologies, nfc and customer service, nfc paging, NFC tags, nfc technology, NFC technology news