Some retailers have stumbled downward on the Keynote Mobile Commerce Performance Index.
The Keynote Mobile Commerce Performance Index has shown that for the week that ended on October 14, 2012, Office Depot’s mcommerce website fell twenty places to the 23rd position, while Foot locker plummeted by seventy places to reach the 27thspot.
The two mobile websites experienced a number of errors that stopped them from rendering.
This, according to Keynote Systems Inc., the firm that runs the mcommerce index. According to Joke Flake, a mobile and web performance expert for the company, “Office Depot recorded downtime for about three hours beginning about 10 p.m. Pacific time on the evening of Oct. 14.”
He went on to explain that his company’s computer recorded that the site had been returning an Internal Server Error, which is known as an error status 500. He said that “Keynote recorded no partial screen load, only the browser’s indication of ‘Fail to access the requested resource’ and the status code. There were no immediate indications of changes to the site after the outage.”
Office Depot, which holds the 65th mcommerce position in the Internet Retailer Mobile 400 identified the problem.
The issue that was experienced by that mobile commerce website was nothing more than routine maintenance. Other than during that time, its site has been able to load with an average time of 3.66 seconds, which is considered to be relatively quick, and its successful load completions were at 97.81 percent. The combination of the successful load rate and the load time earned the company a 713 index score out of a possible 1,000.
Foot Locker’s results were not due to a certain period of outage, but were instead blamed on a massive quantity of errors that seemed to have been occurring randomly. They were experience in many locations and over a number of different mobile carriers. They occurred when a particular page element connection either returned a bad connection status or simply timed out, said Keynote. This could have been the result of site infrastructure components or issues from the web server.
The mcommerce position held by Foot Locker in the Internet Retailer Mobile 400 is 23. Its average load time was a much slower 8.95 seconds, and its success rate was measured at 96.98 percent. Its score out of 1,000 was 491.
