Facial ID proves unpopular among consumers as a mobile payment security verification

iphone facial ID selfie

A new Juniper Research study revealed that over 40 percent of iOS users don’t want to use this security tech.

More than one in three iOS device users in the United States do not intend to use facial ID technology as a part of their mobile payment security. This, according to Juniper Research survey findings.

The findings suggest that Apple’s own customers may not feel comfortable with the new facial recognition tech.

Facial ID tech is among the latest Apple releases. However, its own customers seem to find voice recognition and fingerprint scanning far more appealing for mobile payments authentication. Among iOS users, 74 percent said they would be willing to use fingerprint scanning to authenticate a payment. Another 62 percent said they would be willing to use voice recognition. However, when it came to facial recognition, only about 40 percent said they were interested in using the tech.

The Facial ID and mobile payments verification survey involved 500 American and 500 UK participants.

iphone facial ID selfieThe survey also showed that Apple has experienced a contactless mobile payments growth rate of only 2 percent year over year in the United States. The majority of new users are among smartphone OEMs. In the United Kingdom, on the other hand, there was a growth rate of 12 percent.

Contactless mobile payments are expected to grow in both the U.S. and the U.K. That said, the majority of the usage growth will be driven by existing users, said the Juniper report on the survey. They found that 73 percent of Apple Pay users in the United States are expected to use the mobile payments option more frequently. However, only 39 percent of nonusers are expected to begin using contactless transactions.

Among those who do not use contactless payments (of all forms, not just those verified by facial ID), 32 percent have said that security is among their top concerns. This is a far higher rate of concern than that among those who already use the technology, where only 14 percent said they were worried about security, said Juniper. Similar trends are seen in mobile banking, where 30 percent of non-users are worried about transaction security but only 10 percent of users are worried.

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